The Subscription Extension function allows EMPs under certain conditions to extend their subscriptions until the final validity date of the Service Offer. If the conditions are not fulfilled, the subscription can no longer be extended. Please contact the CPO to request a new offer in this case.
The conditions to be able to use this function are the following:
- The valid to date of neither the Service Offer nor Service Subscription has been reached
- The Subscription is active
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The extension-to date is EITHER BEFORE
- A. the valid-to date of an active offer OR
- B. the cancellation-to date of a cancelled offer
To use this feature, navigate to the Business Contracts application and open the Active Subscriptions tab. Click on the subscription you want to extend and open the detailed Service Subscription view.
Step 1: Click on the Extend Subscription button in the detailed view of the respective Service Subscription.
Step 2: Choose the desired extension date.
Step 3: Click on Extend and check the new subscription end date.
The next article provides you with information about how to cancel a subscription.