Once you have logged onto the portal you may want to create new user accounts so your colleagues can also access the platform. You can also edit user data, as well as change passwords. To do this, click on the tab User Management in the Administration section.
You can see an overview of all users you have added to your partner account so far. You can filter them by First name, Last name, Login Name, and Email.
You can edit the user details, reset the password, lock the user, and remove the user.
If you want to change a user's password, click the arrow icon next to the lock icon. After confirmation from your side, the user will receive an email with a new password. After the first login, the user will be requested to choose a new password.
If you want to add a new user, click “+ New User” in the upper right corner of the table.
To edit user data, click on the user and click the edit button in the top right corner.
When adding new users, you will need to define their authority.
User Authorities
| Partner Account Administrator EMP | The user can manage other users, manage Sub-partner Management, Master Data Management, Service Type Settings, and Certificate Management. The user is allowed to create and see the Offers and Subscriptions. Users can access the Process Monitor and Virtual Charging Station |
| Power User Helpdesk | The user can access the Process Monitor and Virtual Charging Station |
| Power User Business Contracts | The user can create and see offers and subscriptions |
| Standard User Business Contracts | The user can see offers and subscriptions |
| Standard User Monitoring | The user can see the Process Monitor |
| Power/Standard User Reporting | The user can see the Dashboard |
You can also define which information the user will receive via mail:
News: The user will receive news about new partners joining the platform via email
Alerts: The user will receive alerts about expiring offers and subscriptions via email
Save your changes by clicking on Save. You see the new user or user with modified data in the overview on the User Accounts page.
Next, read more about how to adjust your service type settings.