Currently, our average onboarding time for EMPs is between 8 and 10 weeks. We will gladly assist you for a faster onboarding. Our onboarding process is split into the following phases:
To make the process as fast as possible, we will share with you some preliminary information and questionnaires before you sign the contract. You will take care of our eRoaming Security Requirements that will lay the base for the rest of the onboarding.
In the onboarding start, you will receive more information about our Open intercharge Protocol (OICP) as well as send RFID cards to Hubject for testing purposes.
In the QA phase, you will implement the web services, configure the service end point and test your implementation for bugs.
In the PROD phase, you will move your tried and tested implementation to our production environment and perform final tests.
In the Subscription phase, you will learn more about CPO service offers and subscribe to your first offer.
In the Post OB phase, we would like to hear your feedback. Our Customer Excellence Team will answer any further technical questions that might arise post-onboarding - you can contact them from this phase onwards with your new Hubject Help Center login.
Next, we have created a checklist for the pre-contract phase.