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How to Respond To a Subscription Request from an EMP

Omkar Kadkol
Updated

1.Receive Notification

  • You  receive an alert notification email when an EMP requests a subscription
  • Includes direct link to the Service Offer Details page (See example below)

Subject: "Reminder: 7 Days Left to Accept or Decline an O2A Subscription"

Dear [CPO Partner Name] “Admin User”,

You have 7 days remaining to approve or decline the subscription request from [EMP Name] for the service offer "[Offer Name]".

If no action is taken by [Decision Deadline: Month dd, yyyy], the request will be automatically approved.

To review the request and take action, please visit the link below:

Link to Service Offer

Regards,
Hubject - Your eRoaming Platform

 

2.Review Request

  • On the Service Offer details page:
    • Scroll to EMP Subscription Request
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  • Review the required fields submitted by the EMP
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3. Decision Deadline

  • 7-day window to approve or decline the request
  • If no action is taken → System auto-approves on Day 8

4. Approve Request

  • Hover over the Quick Action icon and select “Approve subscription.”
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  • Click Approve
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  • EMP is subscribed → Offer status becomes Active
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  • You confirm in the Service Offer Details page that the EMP is removed from the EMP’s subscription requests table view
6 2025-06-05 at 13.52.43.png

 

  • EMP receives a confirmation email that the Subscription is active

 

5. Decline Request

  • Hover over the Quick Action icon and select “Decline subscription.”
    7 2025-06-05 at 14.14.50.png
  • Choose a reason from the predefined dropdown
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  • You confirm the EMP no longer is displayed in the EMP’s subscription requests on the Service Offer details page.
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6. Manage EMP Subscriptions

  • In the Service Offer Details page, click "Manage EMP Subscriptions."
  • View tabs:
    • Subscribed EMPs
    • Not Approved EMPs
  • The link directs the user to the EMP Subscribers list page as a default, but then can select a tab “Not approved EMPs”, for EMPs that have been declined for this particular O2A offer.
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  • EMP receives an email notification with the reason

 

Subject: Your Subscription Request to “[Offer Name]” Was Not Approved

Dear [EMP Partner Name] “Admin User”,

Your subscription request to the service offer “[Offer Name]” from [CPO Name] was not approved.

Reason provided by the CPO:
[Reason]

Please note that this offer is no longer available for subscription.

Thank you for your understanding, and please don’t hesitate to reach out if you have any questions.

Regards,
Hubject - Your eRoaming Platform

 

  • EMP cannot resubmit a request for the same offer

 

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