New Premium Services
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EUR 5500.00 plus VAT per year
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Priority ticket handling enabled via SLA report
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Direct Support for escalation management and quarterly SDM review meetings
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Monthly uptime and SLA report
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20% Discount on CPO Paid services
Enterprise tier
- EUR 9588.00 plus VAT per year
- Link to paid technical support call (1 hour free per month, then 125€/h)
- 99.85% guaranteed uptime
- Access to Contract API
- Guaranteed SLAs
- Assigned Service Delivery Manager (SDM)
- Monthly SDM SLA and KPI report
- Monthly SLA and KPI review with SDM