This error occurs when the certificate you provide in the header of your request does not match the signed certificate that we have on file. This may be caused by the following:
- The Operator ID or Provider ID supplied is wrong. It must match exactly the ID stored in your partner account. As an example: In your partner account the ID is “DE*ABC” is configured and through the Web service message the ID “DEABC” will result in an error. You can check your ID in your Portal account under Administration - Master Data Management.
- The certificate check is negative and your certificate does not match the partner certification configuration of the partner certificate. Please check that all the details match the spelling of the certificate exactly.
If your certificate configuration is not configured as requested at the start of onboarding, please create a ticket for Hubject.