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FAQ CPO

Omkar Kadkol
Updated

Here you can find the frequently asked questions on our Financial Services product.

 

   Questions Answers
1 Can we also use Financial Services if we are not a Hubject eRoaming customer? We also allow partners to upload and process CDRs based on the OCPI 2.2.1 protocol (and higher).
2 What is the pricing for Financial Services?

Financial Services only charges a transactional fee. A small percentage of the payout transaction volumes will be charged to the CPOs for EUR and non-EUR transactions.
3 How can we integrate Financial Services into our accounting solution?

Financial Services is an end-to-end invoicing and payment solution. You can easily export all financial data as a file and integrate it into your accounting solution. In the future, we will provide APIs to allow an even smoother integration.
4 What countries are being covered by Financial Services?

Financial Services is being offered throughout the EU27, Switzerland, Norway, Iceland and Liechtenstein.
5 Can I issue direct charging B2C invoices with Financial Services? No, currently only B2B invoicing is supported. Hubject Financial Services will help you with invoicing EMPs for total costs of CDRs in an invoicing period. It cannot at this time help you invoice drivers who charge directly at your stations.
6 Can Hubject Financial Services monitor our VAT compliance? No, Hubject Financial Services can help you manage your cross-country VAT configuration in the tool, but it cannot offer you tax advice on VAT compliance.
7 What entails the KYC / KYB process? What data will be requested?

Partners will acquire both an account on the Hubject Partner Portal and on Stripe. Stripe conducts
a “Know Your Customer” (“KYC”) process as part of its onboarding procedure.
   

 The KYC information will be collected through a Stripe form, which can be accessed via an email link sent to the designated CPO contact as assigned in the Partner Portal. We strongly recommend that an authorized representative from your organization activate the account. The connected account will be created using two-factor authentication, requiring a designated email and phone number. Additionally, this contact must have access to all the necessary information for the Strip KYC form.For this, the CPO and its SubCPOs will be required to provide the following information. The process takes about 15 minutes if all information is at hand.

1. Providing information on the company (legal entity that is receiving payouts, not necessarily the contracting party with HFS)
a. Legal business name
b. Commercial registry number
c. District court
d. VAT Number
e. Registration Date
f. Business address
g. Business phone number
h. Industry

i. Bussiness Website

2. Providing information on business representative(s)
a. Legal name
b. Email address
c. Job title
d. Date of birth
e. Home address
f. Phone number
g. Tax ID number
h. Ownership and controlling rights
i. ID verification through document upload

3. Creating a bank account
a. Currency (option to add multiple currency accounts)
b. Country of bank account
c. IBAN.

4. Accepting Stripe’s Connected Account terms
8 What information is required for onboarding to Financial Services? In general, you will be asked during onboarding to provide information on legal entities that are being used for invoicing EMPs. And, you will need to set up legal entities for receiving payments from EMPs.
9 What information should I have ready during onboarding?

Please have the following information ready:

1.Invoicing Organization: You will need to provide information on the legal entities that are being used for invoicing EMPs

  1. Exact name of legal entity

  2. Registered address (incl. managing directors, commercial registry, and number)

  3. General contact information

  4. Applicable VAT per pricing component

  5. Reseller status of EMPs, where applicable.

2. Payout accounts: You will need to set up legal entities for receiving payments from EMPs.

  1. What EVSEs belong to what payout account

  2. Exact name of legal entity

  3. General Details

  4. Contact Details

  5. Billing Address
10 Do our EMPs also have to onboard in Financial Services? No, the EMPs can still receive your invoices without needing to onboard themselves in Financial Services. All it takes is that you input the EMPs' invoicing information in your EMP Management tab.
11 Is NGP Pricing a requirement to use Financial Services? Yes, NGP pricing is a requirement to use Financial Services with Hubject OICP CDRs. This is however not required in the case of uploading OCPI CDRs.
12 How can I upload OCPI CDRs? You will be able to push your OCPI CDRs to Hubject Financial Services via API.
13 Will the EMPs receive CDRs of both protocols? Yes, we will provide an attached CSV list of CDRs to the EMPs with each invoice. If both OICP and OCPI CDRs are part of the invoice, they will be both included in the list with their respective data fields.
14 Is it possible to calculate a different VAT rate per pricing component? Yes, you can set up your VAT rules in Financial Services per pricing component. Hubject will calculate the CDRs price by applying the VAT horizontally to each pricing component.
15 Can Financial Services invoice Plug&Charge CDRs? Yes, with financial services you can invoice all CDRs in OICP 2.3 and OCPI 2.2.1 and higher.
16 In which formats will invoices be provided in Financial Services? The invoices will be sent to the EMPs as a PDF file and as a JSON file. A CSV file of all the CDRs pertaining to that invoice will also be attached and sent to the EMP.
17 Can we do e-invoicing with Financial Services?

With Financial Services, you will be able to export your invoices as JSON files and CDR data as a CSV file to use for your e-invoicing and reporting purposes
18 Will the invoices be issued in the name of Hubject? No, the invoices will be issued in the name of the CPO. You will also have the possibility to issue several different invoices per the name of your different organisations.
19 What can I invoice in a Hubject Financial Services invoice? Currently, you can only invoice CDRs in Hubject Financial Services invoices.

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