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Why is the CDR not forwarded to the EMP (Forwarding Status = “Not Forwarded”) or (Forwarding Status = “EMP_ERROR”)?

Tasmin Rüffert
Updated

 

Forwarding Status = Not Forwarded

  • The EMP operates offline and downloads its CDRs subsequently by GetChargeDetailRecord. In this case a Not forwarded forwarding status is correct and works as expected
  • EMP Online does not have flag Online set in the Service Type settings - please check that your EMP partner service endpoint is configured
  • EMP Online has the Online flag set in the Service Type settings, but no or an incorrect URL is specified.
  • EMP Online/Offline has been locked by Hubject (contact support to investigate if you suspect an error)
  • The CDR has a different status than success

Forwarding Status = EMP_ERROR

  • The CDR is not forwarded due to an issue in the EMP backend

 

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