New Premium Services
EUR 5500.00 plus VAT per year
Priority ticket handling enabled via SLA report
Direct Support for escalation management and quarterly SDM review meetings
Monthly uptime and SLA report
Enterprise tier
- EUR 9588.00 plus VAT per year
- Link to paid technical support call (1 hour free per month, then 125€/h)
- 99.85% guaranteed uptime
- Access to Contract API
- Guaranteed SLAs
- Assigned Service Delivery Manager (SDM)
- Monthly SDM SLA and KPI report
- Monthly SLA and KPI review with SDM