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  3. After the Onboarding-process

After the Onboarding-process

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  • As an EMP, how can I prevent my customers from charging in certain countries ?
  • How to switch off Two Factor Authorization (2FA) or "One Time Password"
  • How do I reset my password for the new platform?
  • Where can I find the billing address of EMP's who have subscribed to my Authorization-Offer?
  • How can I change my contact data and billing address?
  • eRoamingAuthorizeRemoteStart/ eRoamingAuthorizeRemoteStop not possible via the helpdesk. Why?
  • Why do I see “009: Data transaction error” while using EvseData, EvseStatus or AuthenticationData operations?
  • What is the next possible termination date of a subscription?
  • The SSL handshake fails after replacing the user certificate of the partner. What is the reason?
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