FAQ
Do you have any questions? Use the FAQs to find all answers for a successful onboarding.
IT Security & Preconditions
- HBS keeps me logging out using Chrome: what to do?
- What are the technical requirements?
- Which Web Browsers are supported by HBS Portal?
- Why is my_Keystore.jks not used for establishing the connection to HBS in SoapUI?
- Why is verification of the server certificate with the Hubject CA not possible with STunnel?
- How could an STunnel configuration for Hubject look like for example?
Implementation (QA & PROD)
- HTTP Response Header
- What are the time outs in Hubject?
- What does the different Action Types for Push Operations mean?
- Why does the Process Monitor show an error in the “Forwarding Status” although the CDR was transferred correctly by the CPO (Operation Status = “Success”)?
- Why is the CDR not forwarded to the EMP (Forwarding Status = “Not Forwarded”) or (Forwarding Status = “EMP_ERROR”)?
- Why does a remote stop receive error "300: Partner not found" even though the start operation was successful?
Flexible/Dynamic Pricing
- 1. Is there a technical restriction for pushing and pulling pricing information (e.g. not more than once an hour) ?
- 2. How can I assign the pricing information to a specific service offer, is there an offer ID?
- 3. The OICP description shows a mandatory ProviderID field for PricingProductDataType, What value is to be set in the ProviderID field when prices are being pushed for an offer-to-all service offer?
- 4. How can I as an EMP see if the offer uses Flexible or Dynamic pricing?
- 5. How do I as an EMP notice that there are new prices? Do I for instance get a notification?
E2E Testing (QA & PROD)
- Why does a RemoteStop fail after a RemoteStart?
- Why do I see status code “400: Session is invalid” during eRoamingAuthorizeStop (CPO) or eRoamingAuthoriszeRemoteStop (EMP) test?
- A remote start triggered as EMP from the HBS helpdesk fails although the start of the intercharge app or via a remote start from EMP backend is possible successfully. Why?
- What does error “021: System Error” mean?
- What does error “001: Hubject System Error” mean?
After the Onboarding-process
- As a EMP, how can I prevent my customers from charging in certain countries ?
- How to switch off Two Factor Authorization (2FA) or "One Time Password"
- How Do I reset my password for the new platform?
- Where can I find the billing address of EMP's who have subscribed to my Authorization-Offer?
- After the HBS switch to HBS2.0 my backend is not communicating correctly. Why?
- How to order new intercharge stickers for my charging points?