Here you can see all refunds, that you requested from, that were accepted or declined, or the ones that got outdated.
By selecting those you want to answer to, the Accept and Refuse buttons become clickable.
Column Summary
|
Name of column |
Description |
|
CPO Comment |
The reason for refusal by your company to this contestation, if you declined |
|
EMP Comment |
The contestation reason by the EMP |
|
Operator ID |
External Operator ID |
|
Request Time |
The time the EMP sent this request (mm dd, yyyy, hh:mm:ss) |
|
Response Time |
The time your company answered the request (mm dd, yyyy, hh:mm:ss) |
|
Session ID |
Session ID related to the contested CDR |
|
Status |
Your company’s answer to this contest (ACCEPTED/ REFUSED/OUTDATED) |
|
Transaction ID |
Transaction ID related to the settlement of this CDR (EXFS ID). Reconciliation can be done on EXFS Home Banking Platform. |
|
Total Price |
The session charge and taxes combined |