Dashboard

The Dashboard is your starting page. Here you can find all your information about:

• Cash in today

• Biggest net revenue drivers

• Settled amounts

• Notification Center

• Non-settled transactions

• Refund transaction

• Need Help?

Each card has its own functions to give you more insights about your Settlement. In the following, all the functions of those cards will be explained.

 

Cash In Today

Here you can see the totals gross amount related to the transactions, that happened today, yesterday (excluding today) and 7 days ago. By clicking “See my account” you will be redirected to the EXFS home banking platform.

 

 

Biggest Net Revenue Drivers

This Pie Chart gives you the repartition of revenues paid by your partners. All contributors, that make less than 5% are aggregated under the category “Other”. With the dropdown you can choose the different time frames: Today, Last 7 Days, Last 30 Days

 

Settled Amounts

In this chart, you can see which amounts that got transfered to your account (settled). With the dropdown you can choose the different granularities: Daily, Weekly, Monthly

 

Notification Center

All your new notifications are shown in this scrollable list. The header of each notification is the bold written date and time on when this message arrived. The body of the notification is the subject of the message. If you want to read the whole message in detail, just hover with your mouse over the circled “i” on the right top of the message. All messages can also be seen in the HBS.

 

 

Need Help?

In case you need any help, our Support Team is happily waiting for your request. By clicking on “Create a Request” you are redirected to the Hubject “Submit a Request” - website (https://support.hubject.com/hc/en-us/requests/new). Here you can submit a ticket for solving your issue.

 

 

Non-Settled Transactions

In this card all transactions, which could not be settled are shown. A possible reason for that could be that the EMP did not have enough credit on its account, the IBAN was not correct or there is some temporary maintenance on the system. All transactions can be re-transmitted in the CDR Control Center.

In the table, you can see the date of the last request for which the transfer was failing, the Provider ID, the amount related to the CDR and the reason of failure.

 

 

Refund Transactions

Here you can see the latest refunds, which were requested by the EMP, or got outdated, as well as the ones accepted or refused by your company. By clicking on “Go to contest center” you will be redirected to the Contest Center, where you can accept or refuse requested refunds.