The Subscription Extension function allows EMPs to extend the subscriptions until the final valid date of the service offer. This feature can be used in "Service Subscriptions" view.
The conditions to be able to use this function are the following:
- The valid date of either the Service Offer or Service Subscription has not been reached
- The Subscription is active
- The extension-to date is BEFORE
A) the valid-to date of an active offer
B) the cancellation-to date of a cancelled offer
Usage
Step 1: Open the Service Subscriptions view
Step 2: Choose the subscription you want to extend
Step 3: Click Extend Subscription and choose an applicable extension date
Step 4: Check the new subscription end date
