Remote starts and remote stops are only functional via the helpdesk if you are an EMP partner and your login rights are set, including helpdesk functionality. When a CPO partner is logged in, the helpdesk is visible but not functional.
Articles in this section
- As a EMP, how can I prevent my customers from charging in certain countries ?
- How to switch off Two Factor Authorization (2FA) or "One Time Password"
- How Do I reset my password for the new platform?
- Where can I find the billing address of EMP's who have subscribed to my Authorization-Offer?
- After the HBS switch to HBS2.0 my backend is not communicating correctly. Why?
- How to order new intercharge stickers for my charging points?
- How can I change my contact data and billing address?
- eRoamingAuthorizeRemoteStart/ eRoamingAuthorizeRemoteStop not possible via the helpdesk. Why?
- Why do I see “009: Data transaction error” while using EvseData, EvseStatus or AuthenticationData operations?
- What is the next possible termination date of a subscription?