To cancel ordered services, open tab “Service Subscription”, choose the offer you want to cancel and click the "Cancel" button.
You are forwarded to a new screen with the option to cancel your order. “Next possible cancellation date” shows you the earliest possible date for termination, due to the chosen cancellation period of the service. Field “Custom date” enables you to select another date, further in the future. Select your requested date of cancellation and click “Cancel Subscription”.
Afterwards you will see in your subscription overview that the service chosen has been cancelled successfully. Every cancelled service remains in this overview. You can see the status and the "Cancellation to Date". When your partner cancels an offer to which you have subscribed, the offer is also marked as "cancelled”.
The next article provides you with information about how to export subscriptions.